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Warranty and Return Policy HEADING_TITLE

Warranty Agreement

Thank you for purchasing from Powersportsbest. To make sure you understand your rights and the coverage on your product, please read this agreement carefully before you use the unit.

The manufacturer, not Powersportsbest, provides the 3-month manufacturer’s warranty. The warranty period starts from the date the product is received. Powersportsbest will handle all warranty claims between the manufacturer and the customer. Powersportsbest is NOT responsible for any damages or defects and customer agrees to follow all manufacturer's procedures and policies for filing a warranty claim on a product. Powersportsbest are not responsible for any time you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.

The manufacturer’s warranty is in effect ONLY under these circumstances:

  • The product is completely assembled correctly by an automotive/motorcycle technician.
  • The crank case and gear oil has been changed upon start-up.
  • The product is used under normal conditions; i.e. for its intended purpose
  • The necessary, consistent maintenance has been performed on the unit.

The only parts manufacturer’s warranty excludes are:

  •   Engine (Lubricated Parts):

All internal lubricated parts, i.e. pistons, piston rings, piston wrist pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump (where applicable), valves, valve springs, valve guides, valve seats, valve lifters and valve push rods. The engine cylinder head and cylinder will only be covered if damage is caused solely because of the mechanical failure of one or more internal lubricated components listed above.

  •  Transmission System (Automatic or Standard):

All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick-start spindle, kick-start secondary gear and transmission gears. The transmission case itself will be covered if any damage was caused solely because of mechanical failure of one or more of the internal lubricated components contained within the transmission case.

  •  Drive System:

All internal lubricated parts contained within the drive axle housing case (where applicable), i.e. differential, differential gears, driveshaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing will be covered, only if damaged solely because of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing,

  •  Fuel System:

Carbureted vehicles: the carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. (Powersportsbest does not offer any fuel injected vehicles at this time; if and/or when we do components covered by the manufacturer’s warranty will include: fuel injectors, electronic fuel pump, fuel rail and fuel pressure regulator.)

  •  Electrical System:

Stator, stator pickup, magneto, voltage regulator/ rectifier, CDI, starter relay/starter solenoid and starter motor (where applicable), coil, distributor assembly and injector relay (if/when applicable).

  •  Cooling System (liquid-cooled vehicles only):

Radiator, radiator cap, thermostat, thermostat housing, temperature indicator sensor or switch, cooling fan motor(s), water pump and water pump housing.

  •  Brakes System:

Calipers, brake drum housings, drum brake linkage, reservoirs, rotors, and lines. Brake pad and/or linings are not covered

  •  Chassis:

Frame, swing arms, A-arms, steering controls (linkages, rod ends, steering boxes and/or racks.)

  •  Suspension System:

Forks and Shocks components

  •  Intake & Exhaust System:

Air Filter Box, Intake manifold, Exhaust Pipe, Muffler

  •  Engine Case:

The engine case itself will only be covered if damage caused was solely because of the mechanical failure of one or more of the internal lubricated components listed above.

The manufacturer’s Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part(s), fuel, oil, lubricant(s), or fluid(s). See your Owner’s Manual for correct fluid types and levels, and read the Scheduled Maintenance Guide for maintenance and service requirements.

The manufacturer’s Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, the owner, are responsible for these items. Examples of this include: oil changes, oils; lubricants and other fluids, oil and air filters; brake lining and/or pads; tire rotations (where applicable); cleaning and polishing; clutch linings; engine tune-ups. (For all shipping damage related warranty claim, customer must fill out warranty claim form and provide detail photo with it, warranty will not be process if the claim form or the photo is not submitted.)

In any circumstances, the manufacturer’s warranty or Powersportsbest will not cover the shipping and towing cost.

Remember, these unit are built for recreational or transportation use only. Warranty claims may be denied for abuse or misuse of the vehicle. Powersportsbest is not responsible for any damages arising from abuse; accidents, collision or objects striking the vehicle; driving or riding through water deep enough to cause water to be ingested into the engine; fire or explosion; freezing; misuse, natural disasters; theft, vandalism or riot; use of contaminate or improper fluids or fuel; or any modifications not performed by Powersportsbest.

Abuse or misuse may include:

  • Jumping
  • Stunt riding;
  • Racing
  • Riding at constant wide open throttle
  • Use of vehicle as a rental unit
  • Damage caused by an accident
  • Use of vehicle in a manner for which it was not designed or engineered
  • Abuse and or damage caused by an inexperienced rider
  • Improper adjustment or operation of the clutch; examples include dragging or slipping the clutch, causing premature burning of the friction plates
  • Improper adjustment and/or operation of the brakes
  • Improper gear engagement, for example engaging reverse while traveling forward
  • Improper maintenance or not following Scheduled Maintenance Guide
  • Repairs not performed by a professional technician or an Mechanic Licensed dealer
  • Use of incorrect lubricants
  • Improper initial setup
  • Use of aftermarket parts for repairs

If You Need Warranty Repairs:

All warranty repairs must be processed and performed by the Powersportsbest. Always contact us first! For warranty issues or repairs, must provide a copy of the original invoice showing our model number, vehicle identification number (VIN) and date of purchase, as well as a copy of your Consumer Motor Vehicle Delivery Preparation and Inspection Form, before we can warrant your product directly. In either case, after obtaining an RMA number from Powersportsbest, you will be instructed to ship back the original parts. Powersportsbest reserves the right to decline any warranty claim based on the criteria listed in the Coverage and Limitations portion of this manufacturer’s warranty.

Towing Charges:

            Customers are response to all towing and shipping charges.

Labor Charges:

Powersportsbest does not pay for labor to repair or replace component(s) or part(s) subject to wear and tear (see: Parts Not Covered by manufacturer’s warranty), or component(s) or part(s) sustaining damage from abuse, accident(s), and/or shipping under the terms of the manufacturer’s warranty.  The manufacturer’s warranty does not cover any damages caused by or resulting from shipping, misuse, abuse, or other reason except for a manufacturer's defect.

All warranted parts must first be sent to Powersportsbest for inspection and verification of defect(s) for inspection and testing for defects. Until the parts are sent to us, replacement parts will not be sent under the terms of the manufacturer’s warranty. Failure to do so may result in you getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.

In some cases, the parts may have to be shipped from overseas and may take up to 12 weeks for delivery. Contact our Parts Dept. to check the availability to any parts.

Customers are responsible for shipping charges incurred from shipping warranty components to Powersportsbest and repaired or replacement parts to the original owner under the terms of the manufacturer’s Warranty. 

Powersportsbest are not responsible for any labor cost that does not performe in house.

Important Notes:

Powersportsbest reserves the right to determine if damage is due to a manufacturer’s defect (defective materials or factory workmanship) and what is due to abuse or misuse of the vehicle. Powersportsbest is not responsible for any time you lose, any inconvenience you might be caused, the loss of your transportation, loss of use, loss or damage arising from injury, rental vehicle(s), loss of profits, or loss of income, or for any other incidental or consequential damages you may have as the result of a failure of any component(s) or part(s).

This Agreement and Manufacturer’s Warranty is Null or Void If:

  1. Powersportsbest is not provided a reasonable opportunity to inspect a covered component or part prior to removal, repair, or replacement of any component(s) or part(s) covered under this manufacturer’s warranty.
  2. Damage to the component(s) or part(s) is caused by a non-covered component(s) or part(s), or by any component(s) or part(s) not purchased from Powersportsbest.
  3. The vehicle owner fails to follow the minimum maintenance and break-in requirements specified by Powersportsbest in the Owner’s Manual and/or fails to provide proper service documents or records.
  4. The vehicle is entered or used in any form of competitive riding.

No Implied Warranties or Agreements:

There are no agreements or warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, other than those stated in this manufacturer’s warranty. This manufacturer’s warranty extends only to the original customer and is non-transferable. 

There Is NO Warranty on Powersportsbest Vehicles That Are Intended To Be Used For Racing Purposes Only

 

Return Policy

Powersportsbest wants to provide the best service to the customer. In case of providing the best service, Powersportsbest would like to provide money-back-guaranteed return agreement. Please read the agreement carefully and feel free to contact one of our friendly customer services for any unclear detail.

  • Customers may return the purchase within 50 days of delivery for a full refund of the purchase price, minus the shipping, handling, assembly and other additional charges.
  • Customers are responsible for returning the merchandise at their own expense.
  • Freight collect and COD packages will not be accepted. If customers do not have the original packaging, manuals, or the item is slightly used, that’s ok too. We will still process a return with a small deduction on your refund for what is missing. We do not accept any return vehicle that has any sustained damages.
  • 25% - 35% restocking fee may be applied according to the condition.
  • This guarantee will not warrant returns on items that are damaged or have been registered or have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.
  • If customers have received the vehicle for more than 50 days(less than 90 days) and have used it, registered, customers will not be eligible to return it for refund or replacement. Customers can send the vehicle or parts to us at customer’s own expense; we will repair it at our cost and send it back to customers at customers’ cost.
  • In order to keep the customers completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason.
  • We don't accept worn cloth, shoes, gears return. Unauthorized return subject to variable restocks fees based on the condition.
  • Order may be cancelled only if we are unable to fulfill and ship customers’ order within 5 business days. Customers may also cancel the order if the item has not been shipped. However a 6% cancellation fee will be charged to the customers.